Terms & Conditions

Heliflights – Terms & Conditions

These Terms & Conditions constitute a legally binding agreement between you (“Customer,” “Passenger,” or “You”) and Heliflights (“Heliflights,” “we,” “us,” or “our”). By placing an order, checking a required agreement box, signing any waiver, or completing payment, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Agreement to Terms

By completing checkout, you confirm that:

You have reviewed and accepted these Terms & Conditions in their entirety
You understand that flight purchases and airport or landing fees are final and non-refundable
You acknowledge that Trip Protection is optional and non-refundable

2. Payment Authorization

By submitting payment, you authorize Heliflights to charge your selected payment method for:

The full cost of the flight experience
All applicable airport, landing, or operational fees
Any optional add-ons, including Trip Protection

3. Refund Policy

3.1 Flights & Airport Fees

All flight experiences and airport or landing fees are FINAL AND NON-REFUNDABLE.

No refunds will be issued for, including but not limited to:

Customer cancellations
No-shows or late arrivals
Missed or partially completed flights
Voluntary trip changes
Weather conditions unless Trip Protection was purchased

3.2 Trip Protection

Trip Protection is optional and must be purchased at checkout
Trip Protection is NON-REFUNDABLE under all circumstances

If Trip Protection is purchased, customers may receive a refund of the flight value and airport fees only in the event of a qualifying cancellation, as determined solely at the discretion of Heliflights.

Trip Protection does not cover or refund:

The Trip Protection fee
Third-party or incidental expenses
Customer-caused disruptions
Missed check-ins or late arrivals

4. Cancellations, Changes & No-Shows

Requests to modify a booking must be submitted no less than 48 hours prior to scheduled departure
Changes requested within 48 hours may result in forfeiture of the booking
No-shows and late arrivals are not eligible for refunds, credits, or rescheduling

5. Weather, Safety & Operational Authority

All flights are subject to weather conditions, air traffic control restrictions, aircraft mechanical readiness, weight and balance limitations, and safety considerations
Heliflights retains sole operational authority to delay, reschedule, modify, or cancel any flight in the interest of safety

If Heliflights cancels a flight:

Customers without Trip Protection may be offered rescheduling only
Refunds are issued only if Trip Protection was purchased

6. Passenger Eligibility, Age Requirements & Safety Compliance

6.1 Passenger Age & Supervision Requirements

For doors-on flights, all passengers must be a minimum of five (5) years of age and must be accompanied by a responsible adult
For doors-off flights, all passengers must be a minimum of twelve (12) years of age and must be accompanied by a responsible adult

Heliflights reserves the right to deny boarding to any passenger who does not meet age or supervision requirements, without refund or credit.

6.2 Doors-Off Flight Safety Requirements

Due to the inherent risks associated with doors-off helicopter operations, the following requirements are mandatory and strictly enforced:

All electronic devices (including but not limited to mobile phones, cameras, and recording equipment) must be physically secured to the passenger’s person using an approved strap, tether, or restraint
No loose articles are permitted on doors-off flights. This includes, but is not limited to:
- Hats, caps, scarves
- Bags, backpacks, purses
- Handheld items or unsecured personal property
Footwear must be securely fastened to the passenger’s feet at all times
- Slippers, flip-flops, sandals, or strapless footwear are strictly prohibited
Passengers on doors-off flights may extend their feet outside the aircraft only:
- At the specific locations designated and marked on their flight voucher, and
- Only when expressly instructed to do so by the pilot-in-command, and
- Only when the pilot-in-command has determined it is safe to do so based on operational and environmental conditions

Passengers are strictly prohibited from extending their feet or limbs outside the aircraft at any other time or location.

Failure to comply with any doors-off safety requirement, attire restriction, or pilot instruction may result in denied boarding or immediate termination of the flight without refund.

The pilot-in-command and Heliflights personnel retain final and absolute authority over all safety determinations, passenger conduct, and in-flight procedures.

7. Check-In & Identity Verification

Passengers must arrive at the designated check-in time stated in their booking confirmation
A valid, government-issued photo ID is required for all adult passengers
Failure to comply with check-in or identification requirements may result in denied boarding without refund

8. Proof of Service & Merchant Evidence

Heliflights maintains records including, but not limited to:

Booking confirmations
Payment authorization and transaction logs
Electronic acceptance of Terms & Conditions
Check-in timestamps
Flight manifests and operational records

9. Chargebacks & Payment Disputes

Customers agree not to initiate chargebacks or payment disputes for reasons that contradict these Terms & Conditions.

If a chargeback or dispute is initiated:

Heliflights may submit booking records, acceptance logs, IP data, and proof of service to the payment processor
Fraudulent or abusive disputes may result in permanent suspension from future bookings

10. Assumption of Risk

Passengers acknowledge that helicopter aviation activities involve inherent risks, including but not limited to turbulence, weather variability, mechanical factors, and operational hazards. Passengers voluntarily assume all such risks to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, Heliflights’ total liability shall not exceed the amount paid by the Customer for the flight experience.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state in which Heliflights operates, without regard to conflict-of-law principles.

13. Contact Information

Heliflights
Email: info@heliflights.us
Website: https://www.heliflights.us